Orders are processed in sequence received. No rush orders. No back orders. Shipping times are in addition to processing times. Processing times are between 2-3 business days. Orders are not processed on weekends. If you choose to pay extra for faster shipping, that does not mean that your order will be processed faster.
We cannot assist with technical candle making questions for product not supplied by Village Craft & Candle Inc.
Order Processing and Shipping
Orders will be processed in the order in which they are received. We do not have an option for rush orders. Additions to orders is not possible, as payment is taken at the time of ordering, and we do not have access to your payment card to charge the add-on. Please look over your cart carefully before you check out.
We realize that candle making supplies can be quite heavy.
Shipping quotes are available online. Sign in to your account, enter the items you wish to purchase, then visit the View Cart page. The system will use the weight of your items and your postal code to calculate the available options.
Canada Post is also an option on parcels under 50 lbs. Parcels will be left without a signature unless otherwise instructed.
Multiple piece shipments may get separated in shipping. Please check your shipping tag to see if is "1 of 2" "2 of 2" etc. Missing pieces usually arrive the next day.
*Due to winter weather conditions there may be days that shipping does not happen. We apologize for any inconvenience to you.
Tracking numbers will be provided for on-line orders, please allow 24 hrs to 48 hours before tracking. This allows time for the parcel to be picked up at our facility and enter the shipping software. If you have any difficulty 48 hours after the shipping confirmation email, please email us at support@vccandle.com and we will be glad to assist you. Ultimately, your delivery is governed by the shipping policies of the third party. We reserve the right not to ship to certain addresses.
In-stock items leave our warehouse in 1 to 4 business days, excluding weekends and holidays. Orders are not processed on the weekends. Actual shipping costs are assumed by the purchaser, including any additional charges for dimensional weight adjustments, extended area fees, fuel surcharge, multiple parcel charges, brokerage fees and/or residential delivery fees.
If there is any damage or error with your shipment, please contact us within 14 days. Include a description of the problem, and take pictures if possible. This information will help us improve our system of processing orders. See Returns and Policies page for full details.
Damage and Theft Policy
If your parcel has been damaged, please email a picture along with the order number to support@vccandle.com. Orders that have opted in to our optional VCare Shipping Protection are awarded additional benefits and solutions upon successful confirmation of loss, damage, or theft. While orders without coverage are provided with store credit value for the items claimed, orders with VCare can be fully refunded, or reshipped.
For parcels that do not arrive for some reason:
1. Track your parcel, ensuring that you open each parcel tracking number. Have the specific tracking number ready to use in all correspondence.
2. Search your entire property to see if the parcel has been left somewhere other than your front door. Check security footage if available.
3. Notify VCCandle so your file can be earmarked.
4. Start a claim with the carrier.
5. Unresolved claims will be investigated further by VCC staff after 14 days. Our policy is to provide store credit, not reship. You will need to reorder the missing product in the interim.
Out of Stock Items
Every effort is made to ship your order complete. If an item is out of stock and that product is expected to arrive shortly, your order may be held so that it will ship complete. If it is an item that is expected to be out of stock for an undetermined amount of time, your parcel will leave without the item and you will be reimbursed for the item. Please reorder out of stock items. Larger quantities of product may require lead times.
Cancelling Order
Orders can only be cancelled up to 1 hour after your order has been placed. No cancellations are allowed on shipped items.
Picking Up Orders
Village Craft and Candle ships all orders, we do not offer a pick up option.
Pricing and Taxes
Customers will be charged taxes on product and freight at their provincial level as required by Canadian law. See the government website www.cra.gc.ca for further details.
Changes in pricing and availability are at our discretion, and may be updated without notice. Sizes and weights quoted are approximate. We reserve the right to limit quantities that you may buy, and we reserve the right to cancel an order at our discretion.
Prices are in Canadian Dollars.
Disclaimer
Use of and orders placed on this website are governed by the laws and the courts of the Province of Ontario, and applicable laws of Canada. Uses are also responsible for complying with these laws, including intellectual property rights to third parties.
Every effort has been made to ensure the content on this site is current and accurate, but no guarantee is made that the content will be error-free at all times. When a mistake is found, we will correct and notify affected users if necessary.
It is your responsibility to determine the suitability of any product for your intended use, as Village Craft and Candle cannot control the use of its products or possibly test every possible combination or formulation that can be made with the variety of products we offer. Village Craft & Candle makes no warranties, expressed or implied, that extend beyond the description contained within this site and shall not be held responsible for any damages to property or for any adverse physical effects including bodily harm or injury caused by insufficient knowledge or improper use of a product.
Variations in consistency or typical colour of a fragrance appear from time to time when the manufacturer must alter formulations to comply with regulations, and this is beyond our control. Testing of product in your application is necessary part of candle making and strongly recommended.