Returns are not permitted on fragrances due to the ability to compromise its integrity. Purchasing in smaller quantities to determine your personal preference is recommended.
Our Returns and Exchange Policy
Within 30 days of receipt of your goods, you may return any product in its original condition (excluding fragrance). Products that have been used can not be returned. Please visit our Returns page to get your return request started. We can only process returns and refunds for items purchased from villagecraftandcandle.com. Original order shipping cost is non-refundable. Returns will be shipped back to Village Craft and Candle at the expense of the customer. All products are shipped and sold pre-packaged, as they are received. For concerns with product quality, or damage in transit, please kindly reach out to us at our Contact Us page so that we can advise you on solutions. Please note that we may require photos/videos to be submitted for return authorization.
We offer VCare Shipping Protection, a low-cost and optional shipping protection, to offer additional coverage in the event that your package gets lost, stolen, or damaged while in transit.
If you experienced an issue with your order and have purchased VCare Shipping Protection, please file a claim with Village's Support team here.
Returns for Store Credit will be refunded in full, returns requesting a refund with the original method of payment will be subject to an $8.95 processing fee, which will be deducted from your overall refund. For customer initiated returns, return shipping cost will be deducted from your overall refund, for errors in fulfillment, Village Craft & Candle will assume responsibility of the return shipping cost. If for some reason we allow your return and it is not due to our error, we will deduct the shipping costs from your refund. Original and return shipping charges are not refundable.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at villagecraftandcandle.com. This does not apply if the promotion has expired.
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Contact Us - 1-888-292-8871