Returns

Returns are not permitted on fragrances due to the ability to compromise its integrity. Purchasing in smaller quantities to determine your personal preference is recommended.

Our Returns and Exchange Policy

Within 14 days of receipt of your goods, you may return any product in its original condition (excluding fragrance).  Products that have been used can not be returned. Please contact support@vccandle.com  to acquire Return Authorization.  We can only process returns and refunds for items purchased from villagecraftandcandle.com. Freight is non-refundable. Returns will be shipped back to Village Craft and Candle at the expense of the customer.

Refunds

You will receive a refund in the same manner of payment originally used for purchase within 10 days of processing. If for some reason we allow your return and it is not due to our error, we will deduct the shipping costs from your refund. Original and return shipping charges are not refundable.

Did you use a promotional voucher, code or certificate?

If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at villagecraftandcandle.com. This does not apply if the promotion has expired.

Returns Department Email:

Support@VCCandle.com

Still have questions?

Contact Us - 1-519-284-9900

français