Introducing VCare: Village Craft & Candle's New Order Support Solution - Village Craft & Candle

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Introducing VCare: Village Craft & Candle's New Order Support Solution

by Editorial Team

Introducing VCare: Village Craft & Candle's New Order Support Solution

As a candle maker, you know that having a reliable support solution is crucial. That's why Village Craft & Candle is excited to announce the launch of our new order support solution, VCare. This new platform will replace Route as our primary support and resolution service, offering the same level of support and peace of mind that our customers have become accustomed to, with a key difference.

What is VCare?

VCare is an order support solution that provides our customers with fast and efficient resolutions for any concerns they may have with their orders. Whether it's damage, loss, or stolen items, customers can now send their concerns directly to Village Craft & Candle and its support agents through our Contact Us page.

Why VCare?

We understand that dealing with third-party portals or alternate order numbers can be frustrating, which is why VCare is entirely administered by Village Craft & Candle and its support agents. This means that our customers will now have direct access to us, and we will provide options for refunds or replacements directly. VCare aims to provide the highest level of support coverage for our customers, ensuring that they receive the best service possible.

Benefits of VCare:

  • Fast and efficient resolutions: With VCare, customers will have direct access to Village Craft & Candle, which means resolutions will be faster and more efficient.
  • No more third-party portals or alternate order numbers: VCare eliminates the need for third-party portals or alternate order numbers, making the process more straightforward for customers.
  • Highest level of support coverage: We believe that VCare provides the highest level of support coverage for our customers, ensuring that they receive the best service possible.

We are committed to providing the best service possible, and we believe that VCare is an essential step towards achieving that goal. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing Village Craft & Candle as your partner for all your candle making needs.

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