Returns

Returns are not permitted on fragrances due to the ability to compromise its integrity. Purchasing in smaller quantities to determine your personal preference is recommended.

Our Returns and Exchange Policy

Within 7 days of receipt of your goods, you may return any product in its original condition with original packaging to villagecraftandcandle.com for a full refund IF the return is because of our mistake, damaged or the product is defective. We can only process returns and refunds for items purchased from villagecraftandcandle.com. Please contact us first to pre-authorize the return. Damaged items will be refunded, not reshipped.

Refunds

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If for some reason we allow your return and it is not due to our error, we will deduct the shipping costs from your refund. Original and return shipping charges are not refundable.

Did you use a promotional voucher, code or certificate?

If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at villagecraftandcandle.com. This does not apply if the promotion has expired.

Returns Department:

Village Craft and Candle
P. O. Box 758
St. Marys, ON
Canada
N4X 1B5

Still have questions?

Contact Us - 1-519-284-9900