Information Updates

We have created this page for you to keep you informed  of the current situation with changes due to COVID-19.  Please check here often, as it is changing at a fast pace.

As of March 26, 2020

Our pick up with Canada Post is being limited due to dropping volumes of businesses shipping in our local area.  We do not have staff to manage moving parcels to our local Post office that is on restricted times.  We are now limited to UPS as our sole method of shipping.  Due to staff shortage, we will also be removing the Pick Up option for the time being.  PLEASE check in HERE for regular updates.


As of March 24, 2020

After further review, online orders will be processed and courier services will continue to move parcels.    It is expected that this too will cease shortly.

Please note:  This is a family run business and we consider our customers family as well.  We are concerned for the well being of our customers and staff, and are doing our best to maintain the level of service you are accustomed to during these difficult times.  Please allow additional time for your products to arrive.  Please stay safe and stay home .



March 23, 2020

AS OF TUESDAY, MARCH 24, WE ARE SUSPENDING THE PROCESSING OF ORDERS AT THE REQUEST OF THE ONTARIO GOVERNMENT.   ALL ORDERS THAT ARE PLACED THROUGH THE WEBSITE WILL BE HELD UNTIL OUR BUSINESS REOPENS, AND WILL BE PACKED IN THE ORDER RECEIVED.  


As of March 23, 2020

Online candle supply orders are being processed and shipped.  Arrangements can be made on an individual basis for no-contact pick ups.  No walk in pick ups .  Orders are leaving in 1-2 business days.

The gift shop is offering some unique shopping solutions on our Facebook page. Please follow for details.

 

As of March 18, 2020

We have closed the retail gift store to foot traffic, and have implemented a delivery system for local customers within St. Marys.  Items will be highlighted on our Facebook page.  Currently, we are still offering Pick Up as an option for candle making supplies.  The order must be prepaid and arrangements will be made to organize a time and discuss the process.  Communication was rerouted to allow more staff to work remotely.

Plans have begun to organize the Annual Candle Retreat as an Online event.  Stay Tuned.


As of March 16, 2020

We removed the fragrance samples from  use as well as drop-in class options. 


As of March 14, 2020

We implemented extra precautions at our retail store in cleaning routines, implementing daily disinfecting of public access areas and stopping the public use of our washroom facilities,  We began promoting the tap option at check out, provided hand sanitizer to guests, and cancelled all scheduled classroom events.  We notified the public of reduced hours and Sunday closing.



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